I truly understand how people feel when they are away from home, especially when they have to stay in another country for a very long time and when the language can sometimes be a barrier. Of course, they need to turn to someone who would understand their needs and who would definitely love to help them out. I use the word ‘love’ because that’s how I do it. I love my guests (I feel they are my family). When you love and care for someone, you will always remember what they like and dislike. Details do matter here. Perhaps my title should be different – Personal Assistant Manager is my label.