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Privacy Policy

Introduction
The Chatrium Hotels & Residences (hereinafter referred to as either “The Company” or “we” or “us” or “our” ) respects the privacy of all our customers and business partners, and treats personal information (personal data) provided by you as confidential. We understand your concern We know that you are concerned how information about you is collected, used and stored, and we appreciate your trust that we will do so with every due care and diligence in accordance with all the relevant laws.
Application of this privacy policy

The Private Policy (“the Policy”) applies to personal data and information regarding guests and other individuals with whom we do business and to the management of that data and information in any form, where electronic or written.

Purposes for which data are used

The purposes for which we may use the data collected or to be collected by the Hotel are divided into obligatory purposes and voluntary purposes. If the data is to be used for an obligatory purpose, you must provide the data to the Company if you want the Company to provide the services for which you are applying. If the data is only to be used for voluntary purpose, the Company will obtain your consent and you can tell the Company not to use the data for that purpose and we will not do so.

Purposes for which it is obligatory for you to provide the data are:

  1. Handling and following up enquiries and matters related hereto;
  2. Identifying the winners or customers identity when collecting the winning prize or gifts from the company;
  3. Meeting the requirements to make disclosure under requirements of any law binding on the Company;
  4. To process your requests or enquiries;
  5. To process and complete transaction requested by you;
  6. Designing new or enhancing existing services provided by us for guests’ use;
  7. To send your administrative communications, such as information about any account you may have with us or about future changes to this Private Policy statement;
  8. To administer and enforce the rules of contests, promotions and games offered by us and/or the terms of our commercial dealings;
  9. For our internal business and administrative purposes;
  10. To ensure ongoing credit worthiness of you;
  11. To determine the amounts owed to or by you;
  12. To enforce your obligations, including without limitation the collection of amounts outstanding from you and those providing security for you;

Purposes for which it is only voluntary for you to provide the data area:

  1. Sending to you direct marketing, promotional information and / or materials and / or offers and news of hotel’s products and services;
  2. Sending you our future marketing purposes and / or joint promotion with our subsidiaries, holding companies, associated companies, affiliates or in conjunction with products / services offered by our affiliates or business partners; and
  3. Conducting customer and service surveys
Collection of personal information

The term “personal data” in this Policy refers to personal information which is capable of identifying you as an individual. You can visit our website without providing any personal data or information. When we need to collect personal data from you to provide you with a particular service, we will ask you to obligatory supply us with the information we need. Personal data may be collected as part of: (i) fulfilling reservations or requests for information or services, (ii) accommodating your personal preferences, (iii) purchasing our products and services, (iv) registering for our programmed memberships, (v) submitting job applications and (vi) facilitating communications. We may also request your personal data to verify your identity, to protect your interests and implement security measures in compliance with the law.

Types of personal information we collect

The types of personal data that we process include:

  1. Your personal details, contact information, passport and visa information, identity card;
  2. Guest stay information, including the hotels or residences where you have stayed, date of arrival and departure, goods and services purchased, special requests made, observations about your service preferences, telephone numbers dialed and faxes and telephone messages received;
  3. Your credit card details, membership information, account details, profile or password details and any frequent flyer or travel partner programmed affiliation;
  4. Any information necessary to fulfill special requests (for example leisure, travel and guest preferences);
  5. Your reviews and opinions about our services;
  6. Information collected through the use of closed circuit television systems and other security systems; and information relating to the credit of customers.

Notice for Direct Marketing or e-Direct Marketing

We intend to use your personal information (including your name, address, telephone numbers, email and other contact details) to send you marketing communications such as direct-mail, email, telephone calls and SMS containing news, offers, promotions, events to be offered by us or by our business partners and / or our subsidiaries, holding companies, associated companies, affiliates or in conjunction with products / services offered by our affiliates or business partners in relation to the following classes of products and services: travel, transportation, retail, food and beverage, credit cards, financial and investment services, real estate, entertainment, publications, fashion and jewellery, leisure and sports, health and wellness, non-profit and charitable activities, telecommunications, social networking, media and public relations.

We may not use your personal information for direct or e-marketing without your consent. If you do not allow or agree us to use the data, you may opt-out from receiving marketing communications at any time, free of charge, by following the “opt-out” instructions contained in the communications.

Disclosure of personal data

Data held by the Company relating to you will be kept confidential. In cases where the Company do collect the data from you, we will:

  1. tell you (by way of this Privacy Policy Statement or by a separate notification) that the Company is doing so and the use that the Company will make of such data we collect;
  2. where relevant, give you the opportunity to “opt out” (that is to restrict the uses the Company will make of such data);
  3. tell you how the Company will store the data and how you can review, change and delete the data the Company has stored.

The Company may, where such disclosure is necessary to satisfy the purpose, or a directly related purpose, for which the data was collected provide such data to the following parties:

  1. any subsidiaries, holding companies, associated companies, or affiliates of the Company;
  2. any agent, contractor or third party service provider who provides services to the Company, its subsidiaries, holding companies, affiliates, and associated companies in connection with the operation of their business;
  3. any credit reference agencies, in the event of default, to debt collection agencies; and
  4. any other person or company who is under a duty of confidentiality to the Company, its subsidiaries, holding companies, affiliates, and associated companies and has undertaken to keep such information confidential.
Access and correction of personal data

You have the right to:

  1. check whether the Company holds any personal data relating to you and the right of access to such data;
  2. require the Company to correct any data relating to you which is inaccurate; and
  3. ascertain the Company's policies and practices in relation to personal data
Our commitment to data security

To maintain the accuracy of your personal data, as well as preventing unauthorized access to and ensuring the correct use of your personal data, we have carried out appropriate physical, electronic and managerial measures to safeguard and secure the personal data we collect. These measures are subject to ongoing review and monitoring. Whilst we make every effort to protect your personal data, no security measures can guarantee that your personal data and information will not be subject to interference, misuse or hacking and we shall not be responsible for any loss, misuse or alteration arising as a result of such incidents.

Privacy Contact Information If you have any questions or comments about our privacy policy you may contact us at:

Chatrium Hotels and Residences,
28 Charoenkrung Soi 70,
Bangkholame Bangkok 10120, Thailand
Tel: +66 (0) 2 307 8888
Fax: +66 (0) 2 307 8899
Email: privacy@chatrium.com

Anonymous browsing

Visitors to our website do so on an anonymous basis. We have not configured our website to collect any information from your computer without your input. This means that unless you voluntarily and knowingly provide us with your information, we will not know your identity, your email address, or any other information identifiable to you.

Cookies policy

This website uses cookies. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. You consent to our cookies if you continue to use our website.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

  • Your consent applies to the following domains: www.chatrium.com
  • Your current state: Allow all cookies (Necessary, Preferences, Statistics).
  • Your consent ID: 8PR7ZqiC05iOb5s4nvVlwaea+f57roP+8OujZcA74Q1r4z5NyBEcUQ==Consent date: Thursday, September 5, 2019, 9:12:46 PM GMT+8
Account and data deletion

To request for account deletion, please email us from the email you signed up with to "privacy@chatrium.com", and we will delete your account and all the information we collected. This process will take up to 14 days after receiving your request. We will send confirmation to the provided email address once the process is completed.

Personal Data Protection Act (PDPA) Compliance Statement

At Chatrium Hotels & Residences, we are committed to safeguarding your personal data in compliance with the Personal Data Protection Act (PDPA) of Thailand. This statement outlines our practices and principles regarding the collection, use, storage, and disclosure of personal data. By using our services, you acknowledge and consent to the terms outlined below.

1. Collection of Personal Data

We collect personal data necessary to provide you with our services, including but not limited to:

  • Full name, contact details (e.g., phone number, email address, mailing address),
  • Identification details (e.g., passport or ID number),
  • Financial information for booking or transactions (e.g., credit card details),
  • Preferences for stays, dining, and special requests,
  • Information collected through cookies and online tracking for website optimization.

2. Purpose of Data Collection

Your personal data will only be used for the following purposes:

  • To process bookings, reservations, and transactions,
  • To enhance your experience during your stay or visit,
  • To provide personalized offers, promotions, and services tailored to your preferences,
  • To comply with legal obligations, including those required by government authorities or regulators,
  • To improve our services through surveys, feedback, and analytics.

3. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and as required by applicable laws and regulations.

4. Disclosure of Personal Data

We may share your personal data with:

  • Affiliate hotels and residences under the Chatrium Hospitality Group for seamless service delivery.
  • Third-party service providers (e.g., payment gateways, travel agencies) under strict confidentiality agreements.
  • Regulatory bodies, law enforcement agencies, or legal advisors as required by law.

5. Your Rights

You have the following rights concerning your personal data:

  • Right to Access: Request a copy of your personal data we hold.
  • Right to Correction: Request the correction of any inaccurate or incomplete data.
  • Right to Deletion: Request the deletion of your personal data under certain conditions.
  • Right to Withdraw Consent: Withdraw your consent for specific uses of your data.
  • Right to Data Portability: Request the transfer of your data to another party. To exercise your rights, please contact our Data Protection Officer (DPO) at the details below.

6. Security Measures

We implement robust security measures to protect your personal data against unauthorized access, loss, or misuse. These measures include encryption, access control, and regular audits of our data handling practices.

7. Use of Cookies

Our website uses cookies to enhance user experience and analyze website performance. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

8. Contact Information

If you have any concerns or inquiries about how we handle your personal data, please contact:

Data Protection Officer (DPO)

Email: info.chr@chatrium.com

Address: Chatrium Hotels & Residences, [Insert corporate office address].

Telephone: [Insert contact number].

9. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or regulatory requirements. Any updates will be published on this page, and the "Last Updated" date will be revised accordingly.

Last Updated: 1st November 2024