FAQ

From both the Suvarnabhumi Airport and Don Mueang Airport, by using the expressway, it will take about 45 to 50 minutes to reach the hotel. However, this depends on the traffic which usually peaks between 07:00am to 08:30am and 05:00pm to 07:30pm.

For transportation from the Suvarnabhumi Airport to our hotel (Chatrium Hotel Riverside Bangkok), please see options below:

• Hotel limousine from the airport (either the Suvarnabhumi or Don Mueang airports) to our hotel at the price of THB 2,000 net per trip in a BMW car.
• A meter-taxi from the airport to our hotel costs roughly THB 400 to 500 including expressway fees. Please make sure that you printout the hotel location map to show the taxi driver as some drivers might not know the hotel location, as well as there being two Chatrium hotels in Bangkok (Chatrium Hotel Riverside Bangkok and Chatrium Residence Sathon Bangkok).
• From Suvarnabhumi Airport, take the airport Skytrain direct to Phaya Thai Station and walk two to three minutes to connect with the BTS Skytrain. Take the BTS to Saphan Taksin Station and then take our shuttle boat service direct to the hotel.

If you require further assistance, please feel free to contact the hotel directly.

We offer spacious connecting rooms for large families.

Our hotel rooms and indoor facilities are entirely non-smoking. However, our guests may smoke at designated smoking areas.

No, but we can provide rooms next to each other.

THB 1,800 per bed inclusive of breakfast.

For daytime, we recommend Iconsiam. For night-time, we recommend the Asiatique night bazaar which opens from 05:00pm onwards; it is one kilometre from our residence and is around a 10 to 15 minute walk away. You’ll find many restaurants, shops, a big Ferris wheel and shows at Asiatique as well.

Guest can catch the BTS Skytrain from the Spantaksin Station and exit at Chidlom Station or take a taxi from the hotel directly to the Erawan Shrine.

You can use our hotel shuttle boat to go to the main pier and from there connect to the BTS Skytrain station; go to the National Stadium Station (last station) where there is a skywalk connected directly to the MBK shopping mall.

You can use our residence shuttle boat to go to the main pier and from there connect to the BTS Skytrain station; go to the National Stadium Station (last station) where there is a skywalk connected directly to the MBK shopping mall, Siamparagon, Siam Center.

Attractions in the vicinity include:

• Grand Palace: Approximately 7 km (4.3 miles),
• Wat Arun (Temple of Dawn): Roughly 3.5 km (2.2 miles),
• Wat Phra Kaew (Temple of the Emerald Buddha): Around 7 km (4.3 miles),
• Chinatown (Yaowarat): Approximately 5 km (3.1 miles),
• Asiatique The Riverfront: About 2.5 km (1.6 miles),
• MBK Center: Roughly 6 km (3.7 miles)
• Siam Paragon: About 6 km (3.7 miles)
• Jim Thompson House: Approximately 5.5 km (3.4 miles)

Guests can catch the BTS Skytrain

From Thaksin Pier and within 15 minutes via the BTS Skytrain, you will arrive at the Siam Paragon shopping complex. A few minutes’ walk away is the CentralWorld shopping complex while heading in the opposite direction you will find the famous MBK mall.

In the evenings you can visit Asiatique which is a 10 to 15 minute walk or five minute taxi ride from the hotel. This popular night bazaar is home to many individual shops and restaurants all under one roof.

Our concierge team is available to assist you with any inquiries or information required. Please contact them when at the hotel.

Guests can take a taxi from the hotel to Chinatown directly. Alternatively, you can use the subway (MRT), from Sukhumvit Station to the Hua Lamphong, Terminal Station. From there, take a taxi or tuk tuk to Chinatown.

Shopping is just minutes away with plenty of options nearby. Take our shuttle boat for a quick five-minute ride to Iconsiam and discover premium brands and nearby restaurants.

From our Hotel Pier and within 15 minutes. You can take a BTS SkyTrain will arrive at the Siam Paragon shopping complex. A few minutes’ walk away is the CentralWorld shopping complex while heading in the opposite direction you will find the famous MBK mall.

In the evenings you can visit Asiatique which is a 10 to 15 minute walk or five minute taxi ride from the residence. This popular night bazaar is home to many individual shops and restaurants all under one roof.

Our concierge team is available to assist you with any inquiries or information required. Please contact them when at the residence.

Taksin Pier; take a boat to Tah Tien. From there get a ferry to cross the Chao Phraya River in order to get to Wat Arun.

For shopping, there is a variety of options. One can catch our shuttle boat to Thaksin Pier which is a five minute walk from the Robinson Department Store and near many other local shops and restaurants.

From Thaksin Pier and within 15 minutes via the BTS Skytrain, you will arrive at the Siam Paragon shopping complex. A few minutes’ walk away is the CentralWorld shopping complex while heading in the opposite direction you will find the famous MBK mall.

In the evenings you can visit Asiatique which is a 10 to 15 minute walk or five minute taxi ride from the hotel. This popular night bazaar is home to many individual shops and restaurants all under one roof.

Our concierge team is available to assist you with any inquiries or information required. Please contact them when at the hotel.

Guests can use a public bus from Ekkamai Eastern Bus Terminal which is located on Sukhumvit Road (opposite Sukhumvit Soi 63). It will take about two to three hours to reach Pattaya city, depending on traffic.

Guests can also use a hotel limousine or fixed price taxi from the hotel to Pattaya which will take about two hours.

Around one hour by taxi; we recommend contacting our concierge to arrange long-tail boat transportation.

There is a large local fresh market nearby called Klong Toey Market which guests can get to by catching the subway (MRT) from Sukhumvit Station to the Queen Sirikit National Convention Centre Station. From there, you will need to walk around five minutes to the Klong Toey Market.

We recommend the Seri local market which is around a 10 to 15 minute walk away; turn right from the main road in front of the residence.

Around one hour by taxi; we recommend contacting our concierge to arrange long-tail boat transportation.

Use our residence shuttle boat to the main public pier and continue with the public express boat to the flower market / Chinatown / Grand Palace.

For Grand Palace: you can use the residence shuttle boat to go to the main pier and after that catch a public boat (orange flag boat, THB 15 per person) to pier number nine.

Guests can catch the BTS Skytrain from the Asoke Station and exit at Chidlom Station. You can also take a taxi from the hotel directly to the Pratunam local market.

Guests can take the BTS Skytrain from Taksin Station and exit at Siam Station. From there, it's just a short walk to CentralWorld

For daytime, we recommend Robinson Department Store which is located next to the main public pier.

For night-time, we recommend the Asiatique night bazaar which opens from 05:00pm onwards; it isone kilometre from our residence and is around a 10 to 15 minute walk away. You’ll find many restaurants, shops, a big Ferris wheel and shows at Asiatique as well.

Use our hotel shuttle boat to the main public pier and continue with the public express boat to the flower market / Chinatown / Grand Palace.

You can use our residence shuttle boat to go to the main pier and from there connect to the BTS Skytrain station; go to the National Stadium Station (last station) where there is a skywalk connected directly to the MBK shopping mall.

The Chatuchak Market is open only on weekends from 08:00am to 06:00pm.

For daytime, we recommend Robinson Department Store which is located next to the main public pier.

For night-time, we recommend the Asiatique night bazaar which opens from 05:00pm onwards; it is one kilometre from our hotel and is around a 10-15 minute walk away. You’ll find many restaurants, shops, a big Ferris wheel and shows at Asiatique as well.

Four outlet

06:00am to 10:00am on weekdays and 06:00am to 11:00am on weekends.

06:00am to 10.00am on weekdays and 06:00am to 10:30am on weekends.

It is open from 06:00am until 08:00pm.

Yes, we offer in-room dining 24 hours a day.

It is open from 06:00am until 10:00pm.

The concierge counter is located in the Lobby, near the check-in counter.

Yes, for a maximum of four devices.

Yes, two bottles per day.

Yes, for one child a minimum of two hours is THB 800 and a fee of THB 400 is charged for each additional hour. For two children, a minimum of two hours is THB 1,100 and a fee of THB 550 is charged for each additional hour.

No, but we have a doctor on call 24/7; the doctor will be able to reach the hotel within 20 minutes.

We provide complimentary high-speed Wi-Fi access throughout the hotel areas.

Yes, our Fitness Club is open from 06:00am to 11:00pm and features state-of-the-art cardio machines as well as free weights.

We have a:

• Fitness Center : operating hours 06:00am to 10:00pm daily.
• Swimming pool: operating hours 06:00am to 08:00pm daily.

No, however, we do provide a personal safety box in all suites.

Yes, located on the ground level and surround by coconut trees and sun soaked pool loungers; there is also a children’s pool to ensure all ages enjoy the exquisite surroundings.

No.

Yes, we do 24 hours.

Yes, we accept Visa, Mastercard, JCB and China UnionPay.

Standard check-in time is at 02:00pm and check-out is at 12 noon.

We do not have a shuttle bus from the airport to our hotel. However, there are three options from the airport directly to our hotel as given below:

1. We offer a limousine service from the airport (either the Suvarnabhumi or Don Mueang airports) to our property in a BMW car. Depending on traffic, the journey is around 45 to 50 minutes and the price is THB 2,000 net per trip.
2. From the airport, a meter-taxi to our hotel costs approximately THB 400 to 500, which includes the expressway fees. Ensure you have a printout of a location map of the hotel to show your taxi driver; this is because some may not be familiar with the hotel’s location as well as the fact that there are two Chatrium properties in the city (Chatrium Hotel Riverside Bangkok and Chatrium Residence Sathon Bangkok).
3. Look to take the Skytrain from Suvarnabhumi Airport directly to Phaya Thai Station. From there, it is a two to three minute walk to the BTS Skytrain connection. Head to the Saphan Taksin Station by way of the BTS and then catch our shuttle boat service direct to the hotel.