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Accommodation
What is your check in time?
Check-in time is at 14:00hrs.
What is your check out time?
Check-out time is at 12:00 noon.
What is your cancellation / deposit policy?
Cancellation/Amendment requires a minimum of 24 hours notice prior to arrival date. All bookings require a credit card guarantee to confirm the reservation.
Do you allow smoking in the rooms?
Our hotel rooms and indoor facilities are entirely non-smoking. However, our guests may smoke at designated smoking areas.
What is the child policy in your hotel?
Children aged 0-5 years stay free with an accompanying adult in an existing bed and enjoy a complimentary breakfast. Children aged 6-11 years get one complimentary extra bed when sharing the same room with their parents but will be charged 50% of the adult price for breakfast per person per meal.
How much for an extra bed?
An extra bed costs $65 per night including breakfast.
What is the maximum occupancy per 1 guest room?
The maximum number of guests per room is 3, comprising either 3 adults, or 2 adults and 1 child, or 1 adult and 2 children.
Do all the guest rooms have a balcony?
Yes, all guest rooms have a balcony.
Do you provide free drinking water?
We provide 2 complimentary bottles of water per room per day.
Do you have rooms for large family parties?
For families or groups up to six adults for additional extra bed each room. We have connecting rooms.
Do you offer early check-in and late check-out? At what times?
Yes. We can allow check-in as early 11.00hrs and check-out as late as 14.00hrs subject to availability.
Do you have connecting rooms?
Yes, we have connecting rooms.
Do you provide free wifi?
Yes, we provide complimentary high-speed Wi-Fi access throughout the hotel area.
Do you provide babysitting service?
Yes, we can arrange babysitting services upon request.
Do you provide baby cots?
Yes, we can provide a baby cot upon request.
How much does airport transfer cost?
Airport transfers can be arranged at the cost of USD50 net one way per car for a maximum of 3 persons, or USD60 net one way per van for a maximum of 5 persons.
Dining
Do you offer room service? what are the hours?
Yes, we offer in-room dining 24 hours a day.
What are the hours of the restaurant / bar / lounge?
- The Emporia Restaurant is open daily for breakfast from 05:30am to 10:30am / lunch from 11:30am to 02:30pm / dinner from 06:00pm to 10:30pm.
- Kohaku Japanese Restaurant is open daily for lunch from 11:30am to 02:30pm / dinner from 06:00pm to 10:30pm.
- Tiger Hill Chinese Restaurant is open daily for lunch from 11:30am to 02:30pm / dinner from 06:00pm to 10:30pm.
- Club Rizzoli is open daily from 07:00pm to 01:30am.
- Lobby Lounge & Sunset Terrace is open daily from 07:00pm to 01:30am.
How much does buffet breakfast cost?
The breakfast buffet costs $15 per person. Children under 12 years old receive a discount of 50% from the full price.
How many outlets in the hotel?
We have 6 outlets (restaurants, lounges and bars) in the hotel.
Do you provide halal food?
Yes, we can provide halal food.
Do you have room service?
Yes, we offer 24-hour room service.
What restaurants and bars are available at the hotel?
Within the hotel, there are The Emporia Restaurant (International and Thai Cuisine), Tiger Hill Restaurant (Chinese Cuisine), Kohaku Restaurant (Japanese Cuisine), Club Rizzoli (Cocktail Bar with a Tapas Menu), Lobby Lounge & Sunset Terrace (Drink and Snacks), and the Pool Bar (Cocktails, Drinks and Snacks).
Facilities & Services
Do you accept payment by credit cards?
Yes, we accept Visa, Mastercard, JCB and China UnionPay.
Where can i exchange foreign currency to myanmar kyat?
A CB Bank Authorized Exchange Counter is available in the hotel main lobby. Hotel guests may exchange major foreign currencies such as the US dollar, Euro, Singapore dollar and Japanese Yen into the local currency.
How much do you charge for wireless internet access?
We provide complimentary high-speed Wi-Fi access throughout the hotel areas.
Do you have a fitness center? What kind of equipment does it have? what are the hours?
Yes, our Fitness Club is open from 06:00am to 11:00pm and features state-of-the-art cardio machines as well as free weights.
Do you have a pool?
Yes, our swimming pool is located on the ground level, and surrounded by coconut trees and pool lounge chairs. There is also a children's pool to ensure all ages can enjoy the exquisite surroundings.
Does your hotel provide a shuttle service from the airport to the hotel?
We provide a complimentary shuttle bus service to the main city center and tourist attractions only. Although a complimentary airport shuttle service is not available, our concierge can assist with all transportation arrangements. Hotel Airport limousine transfers are available upon request at a cost of USD50 net per Toyota Crown car one way for a maximum of 3 persons with luggage, or USD60 net per Toyota Alphard van one way for a maximum of 5 persons with luggage.
Where is the concierge counter? /Where is the tour and activity desk located?
The Concierge counter is located on the lobby floor opposite the reception counter. The Concierge counter can help with many Tour and Activity services.
Do you have an ATM machine?
Yes, we have an ATM machine at the hotel.
Does the hotel have a spa?
Yes, the Leelawadee-Namita Spa is located by the poolside area.
What kind of facilities does your hotel provide?
Hotel facilities include fully equipped meeting and function rooms, a variety of restaurants featuring International, Thai, Chinese and Japanese cuisines, 2 bars, a swimming pool, fitness center, spa, and an executive guest floor with its own lounge.
Do you provide car parking?
Yes, we have a parking lot for a maximum of 300 cars.
Do you have doctor in house?
No, we do not have an in-house doctor. However, we have a doctor on call.
Do you accept travellers cheques?
Yes, we accept travellers cheques.
Do you have deposit box at the front desk?
Yes, we have a deposit box at the front desk.
Do you provide valet parking?
No, we do not provide valet parking.
Do you have a swimming pool and gym?
Yes, we have an outdoor swimming pool, which is adjacent to an indoor Fitness Center.
What is the operation hours of your pool?
The pool is open from 6.00 am to 10.00 pm.
What is the operation hour of your fitness center?
The Fitness Center is open from 6.00 am to 10.00 pm.
Do you provide a separate prayer room for Muslims?
Yes, a separate prayer room for Muslims is available upon request.
What kinds of newspapers do you provide?
We provide a variety of newspapers online.
If i want to order a japanese newspaper, how much does it cost?
Japanese newspapers are available at $5 per issue.
How much does airport transfer cost?
Airport transfers are available by car for a maximum of 3 persons one way at USD50 net, or by van for a maximum of 5 persons one way at USD60 net.
Location
How do i get to the hotel?
We are located right in the heart of Yangon City, along the western shore of the Royal Lake (Kandawgyi Lake) and Kandawgyi Nature Park. Facing the magnificent Shwedagon Pagoda, the hotel enjoys an enchanting ambience, ideal for both business and pleasure.
Our address: 40, Natmauk Road, Tamwe Township, Yangon, 11211, Myanmar Telephone: +95 (1) 544 500, Fax: + 95 (1) 544 400, Email: info.chry@chatrium.com
How long does it take from your hotel to / from the airport?
The distance from our hotel to the airport is 12.9 km (eight miles) by car and may take approximately 45 minutes (subject to the condition of road traffic).
Where is your hotel location?
We are located right in the heart of the Yangon City, along the western shore of Royal Lake (Kandawgyi Lake) and Kandawgyi Natural Park. Facing the Shwedagon Pagoda, the hotel is ideally suited for both business and pleasure. Address: 40 Natmauk Rd., Tamwe Township, Yangon, Myanmar 11211. Telephone: +95 1 544 500, Fax: + 95 544 400, E-mail: info.chry@chatrium.com
How do i get to Yangon airport from the hotel? How long?
The distance form our hotel to the airport is 12.9 km (8 miles) by car and may take approximately 45 minutes (subject to traffic conditions).
Shopping area nearby
Ocean Super Center is 2 km away from the hotel
- 5 minutes by car or around 25 minutes walking. Scott Boyoke market is 4.2 km from the hotel
- 20 minutes by car or 30 minutes by the hotel shuttle bus. Junction City is 4.5 k.m away
- 20 minutes by car or 30 minutes by the shuttle bus. The shuttle bus departs from the hotel 4 times a day.
Polices & other information
How can a Myanmar visa be obtained?
At present all visitors, regardless of nationality, must have a valid passport with an EVT (Entry Visa for Tourist) prior to entering Myanmar. EVT can be obtained at any Myanmar Embassy or Consulate office abroad. They are valid for 28 days. Application forms in duplicate with three-passport photos should be submitted along with a fee of USD25 or the equivalent in your respective currency.
Can I get a visa online?
Although the Myanmar government has recently announced the extension of eVisas to nationals of 100 countries at http://evisa.moip.gov.mm/ the process doesn't seem to be working smoothly and only tourist eVisas can be applied for. You will need your Visa, Mastercard or American Express credit card for the payment of the USD50 fee for an eVisa.
Is there a pharmacy nearby?
Yes, there is a pharmacy at the Shinpaku Hospital just 0.5 km from the hotel.
Where is a famous thai restaurant nearby the hotel?
Phai Lin restaurant, renowned among Thai and foreign visitors to Yangon, is just 1 kilometer from the hotel entrance.
Transfers, general, most popular FAQs
Do you offer a free shuttle service from the airport?
We provide a complimentary shuttle bus service to the main city centre and tourist attractions only. Although a complimentary airport shuttle service is not available, our concierge can assist with all transportation arrangements. Airport limousine transfers from the hotel are available upon request at a cost of USD 50 net per car per way for Toyota Crown (maximum two persons with luggage) or USD 60 net per car per way for Toyota Alphard (maximum five persons with luggage).
Do you have meeting rooms?
Yes, we have 9 meeting and function rooms accommodating 10 to 300 persons.
What is your check in time?
Check-in time is at 14:00hrs.