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Accommodation
What is your check-in time?
15:00
What is your check-out time?
10:00
What is your cancellation/deposit policy?
For direct booking from website:
- Standard Payment Schedule
- A 20% non-refundable deposit is required at the time of booking to confirm your reservation.
- The remaining 80% balance is due 60 days prior to the scheduled arrival date.
- Peak Period (December 20th - January 10th)
- For bookings during the peak period, 100% payment is required at the time of booking and is non-refundable.
What is the child policy in your hotel?
Child below 11 years old stays for free of charge with existing bedding.
Child over 12 years old or below 11 years old with extra bedding it charge/counted as adult
How much does an extra bed cost?
7,840 per night.
What is the maximum occupancy per guest room?
Only 1 person with charge.
Do all guest rooms have a balcony?
Please be advised that not all rooms are equipped with a balcony. The Studio Rooms and One-Bedroom Rooms do not have a balcony. However, Two-Bedroom Rooms and larger categories of accommodation do include a balcony.
Do you provide free drinking water?
Yes, complimentary bottled water is provided in your room for your convenience.
Do you have rooms for large family parties?
We are pleased to offer accommodations suitable for large family parties. Our 2-Bedroom and 3-Bedroom Suites are available in various view categories, as well as our Penthouse suite, which provides ample space for your comfort and convenience.
Do you offer early check-in and late check-out? If so, at what times?
Summer : Subject to room availability.
Winter : no provide early check in or late check out.
For winter season requests regarding early check-in or late check-out, additional charges may apply and are subject to room availability. Please contact our front office team in advance to inquire about the possibility and associated costs.
Do you have connecting rooms?
No.
Do you provide free Wi-Fi?
Yes.
Do you offer babysitting services?
We are happy to assist in arranging babysitting services through an outsourced provider. Please note that this service requires advance booking and is subject to availability.
Do you provide baby cots?
Yes (upon request).
How much does airport transfer cost?
The cost of our transportation services varies depending on the of the group, the duration of use, and the type of vehicle. For further details and a specific price quote, please contact us directly via our hotel email.
- The price for a small car starts from 39,000 JPY and can go up to 50,000 JPY.
- For a HiAce van, prices begin at 47,100 JPY and can reach up to 65,000 JPY.
Please note that pricing is subject to various factors and does not include early morning or late-night pick-ups. For accurate pricing tailored to your needs, please contact our hotel email.
Dining
Do you offer room service? If so, what are the hours?
We don’t have room service.
What are the hours of the restaurant/bar/lounge?
We don’t have own RESTAURANT / BAR / LOUNGE
How much does the buffet breakfast cost?
No
Do the restaurants serve buffets?
No
How many outlets are there in the hotel?
We have a small market conveniently located near the front desk, offering a selection of local souvenirs for your convenience and enjoyment.
Do you provide halal food?
No
Do you have room service?
No
What restaurants and bars are available at the hotel?
There are 5 restaurants and bars which operate by outsourcing
- Temporada
- Green Farm Café
- Kamimura
- The kitchen
- The Flats Bars & Restaurant
Facilities & Services
Do you accept payment by credit card?
Yes
Where can I exchange foreign currency for Japanese yen?
The nearest currency exchange machine is located at Hirafu 188. Please note that this is a machine-based service, not a counter service.
How much do you charge for wireless internet access?
It is complimentary for guest.
Do you have a fitness center? What kind of equipment does it have, and what are the hours?
Our fitness facility is available for in-house guests and is located on the second floor of the building. The gym is equipped with basic equipment, including dumbbells, a running machine, and a stationary bicycle. It is open 24 hours a day for your convenience.
Do you have a pool?
No
Does your hotel provide a shuttle service from the airport/train station to the hotel?
We do not offer a shuttle service; however, we would be happy to assist in arranging a taxi for guests upon request.
Where is the concierge counter? / Where is the tour and activity desk located?
For all concierge requests, please feel free to contact our front office, which is located at the front desk.
Do you have an ATM machine?
No.
Does the hotel have a spa?
No.
What kind of facilities does your hotel provide?
We are pleased to offer a range of facilities and services to ensure a comfortable and convenient stay for our guests. These include:
- 24-hour Fitness Center: A fully equipped gym available for use at any time.
- Ski Locker: Secure storage for your ski equipment.
- Boot Room: A designated area to store and dry your ski boots and gear.
- Ski Rental Service: Convenient ski equipment rental available on-site.
- Souvenir Corner: A selection of local souvenirs and gifts.
- Indoor Car Park: Safe and secure parking available for guests.
- Free Wi-Fi: Complimentary high-speed internet access throughout the property.
- Individually Controlled Heating: Climate control in your room for optimal comfort.
- Robes and Slippers: Soft, comfortable robes and slippers for your use.
- Hair Dryer: Available in each room for your convenience.
- Refrigerator: In-room refrigerators for storing refreshments and snacks.
- Fully Fitted Kitchen: Equipped with essential kitchen appliances and utensils.
- Nespresso Coffeemaker: Enjoy freshly brewed coffee in the comfort of your room.
- StayCast Streaming TV Content: Access to streaming services on your in-room TV.
- Iron and Ironing Board: Available in each room for your convenience.
- In-room Safe: Secure storage for your valuables.
- Extra Bed Available Upon Request: Additional beds can be provided, subject to availability.
- Crib Upon Request: Cribs are available for families traveling with infants.
- Chatrium Connect / Digital Butler: A digital service to assist with requests and provide local information.
- 55” Flat-screen TV: A large TV with a variety of entertainment options.
- Ski Shuttle Service: Convenient transportation to ski areas, available for your convenience.
Do you provide car parking?
Yes, complimentary underground parking.
Do you have a doctor on-site?
We do not have a clinic on-site; however, the nearest clinic to the hotel is Niseko International Clinic, which is located 1.3 km away. The clinic is open from 9:00 AM to 12:00 PM and 2:00 PM to 5:00 PM. Please note that it is closed on Thursdays, Sundays, and Tuesdays.
Do you accept travelers' cheques?
No
Do you have a deposit box at the front desk?
No
Do you provide valet parking?
No
Do you have a swimming pool and gym?
No pool , Our fitness facility is available for in-house guests and is located on the second floor of the building. The gym is equipped with basic equipment, including dumbbells, a running machine, and a stationary bicycle. It is open 24 hours a day for your convenience.
What are the operating hours of your fitness center?
24 hours
Do you provide a separate prayer room for Muslims?
No
What kinds of newspapers do you provide?
We don’t provide newspapers.
If I want to order a Japanese newspaper, how much does it cost?
We don’t have this service.
How much does airport transfer cost?
The cost of our transportation services varies depending on the of the group, the duration of use, and the type of vehicle. For further details and a specific price quote, please contact us directly via our hotel email.
- The price for a small car starts from 39,000 JPY and can go up to 50,000 JPY.
- For a HiAce van, prices begin at 47,100 JPY and can reach up to 65,000 JPY.
Please note that pricing is subject to various factors and does not include early morning or late-night pick-ups. For accurate pricing tailored to your needs, please contact our hotel email.
Location
How do I get to the hotel?
- Private taxi
- Bus from CTS airport to Chatrium
- Bus from Kutchan station to Chatrium
- Private car
How long does it take to get to/from the airport?
If driving, it takes approximately 2 to 2.5 hours.
Where is your hotel located?
Chatrium Niseko Japan ❘ チャトリウム ニセコ ジャパン
Shiki Niseko, 1-jo 3-chome 2-3, Niseko Hirafu, Kutchan-cho, Abuta-gun, Hokkaido, Japan, 044-0080
How do I get to New Chitose Airport in Sapporo from the hotel, and how long does it take?
- Private taxi (2-2.5 hours)
- Bus from CTS airport to Chatrium (according to bus schedule, different in summer and winter)
- Bus from Kutchan station to Chatrium (according to bus schedule, different in summer and winter)
- Private car (2-2.5 hours)
Shopping areas nearby
Nearby Chatrium Niseko, there are several shopping areas where you can explore local goods, souvenirs, and essentials:
- Niseko Village: Located close to the resort, Niseko Village offers a variety of shops, including local boutiques, ski shops, and souvenir stores.
- Hirafu Village: About 10 minutes by car from Chatrium Niseko, Hirafu Village is a popular area with numerous shops, cafes, and restaurants. You can find ski equipment, outdoor gear, and unique souvenirs here.
- Kira Kira Shopping Street: A small shopping area in the Niseko area with a selection of local shops selling crafts, souvenirs, and food products.
- Kutchan Town: A larger town about 20 minutes by car, Kutchan offers a variety of stores, including supermarkets, clothing shops, and local markets for fresh produce and Japanese goods.
These areas offer a range of shopping options, from luxury items to locally made crafts, ensuring you have a variety of choices during your stay at Chatrium Niseko.
Policies & Other Information
How can a Japanese visa be obtained?
To obtain a Japanese visa, you will need to apply at your nearest Japanese embassy or consulate. The requirements may vary depending on your nationality and the type of visa you are applying for. Please visit the official website of the Japanese embassy or consulate in your country for detailed instructions and application forms.
Can I get a visa online?
Japan currently does not offer a fully online visa application process for all types of visas. However, some short-term visa categories, such as tourist visas for certain countries, may be eligible for an eVisa. Please check with your local Japanese embassy or consulate to confirm if you qualify for an eVisa and for the specific application process.
Is there a pharmacy nearby?
The nearest pharmacy to the hotel is located at Hirafu 188, approximately 350 meters away, just an 8-minute walk.
Where is a famous Thai restaurant near the hotel?
A popular Thai restaurant near Chatrium Niseko is Haku Village, located in the Hirafu area. Known for its authentic Thai flavors, Haku Village offers a cozy, welcoming atmosphere with a menu featuring a variety of traditional Thai dishes, such as curries, stir-fries, and noodle dishes. The restaurant is highly praised by both locals and visitors for its delicious meals made with fresh, high-quality ingredients.
Haku Village is just a 2-minute drive or an 8-minute walk (900 meters) from the hotel, making it a convenient option for guests looking to enjoy a taste of Thailand during their stay in Niseko.
For more detailed directions or recommendations, please feel free to contact our front desk.
Transfers, general, most popular FAQs
Do you offer a free shuttle service from the airport?
No
Do you have meeting rooms?
No
What is your check-in time?
15:00
Winter related
When does the winter season start and end?
We consider the winter season to be from December 1st to April 30th.
Where can I buy ski passes?
Our concierge team is happy to assist with pre-booking lift passes. Or You can also book online directly through this website: https://www.niseko.ne.jp/en/online-liftpass/. Alternatively, you can purchase lift passes on the day at the ticket points located at each ski lift.
Where can I rent equipment?
The nearest shop is Rhythm. Our concierge team can assist with arranging your rental, or you can book directly through the following link: Rhythm Japan.
Is there a shuttle to/from the lifts?
During the winter season, we provide a shuttle service that runs on a scheduled timetable, offering convenient transportation from the hotel to the Hirafu Gondola and the Hirafu Welcome Center (Dot Base).
How far away are the lifts?
- Hirafu DotBase Ski Lift 600 m
- Hirafu Welcome Center 600 m.
- Grand Hirafu Gondola 700 m
What other winter activities are nearby?
The Niseko area offers a wide range of winter activities, with many vendors providing unique experiences. Our front office team is happy to assist with information and bookings for activities such as snowmobiling, snow rafting, tubing, snowshoeing, building igloos, and more. Please feel free to inquire for further details.